FAQ
Frequently asked questions
How do I book a pickup?
Tap any “Book on WhatsApp” button. It opens a chat with us with a message already typed — just send it, tell us your address and a pickup time, and we'll confirm.
Is pickup and delivery really free?
Yes, pickup and delivery are free within our service areas in Kanpur for orders above ₹199.
Do you have monthly plans?
Yes. Pick 2, 4 or 8 pickups a month from ₹749 — washed, ironed and folded — pay upfront by UPI, and save up to 20% compared with paying per order. Plan members also get 10% off dry cleaning and priority pickup slots. See the Plans page, or message us on WhatsApp to subscribe.
Do you charge by weight or per piece?
Both. For Wash & Fold and Wash & Iron, everyday clothes (T-shirts, shirts, jeans, kurtas, nightwear, towels and similar) are weighed and charged per kg, with a 3 kg minimum. Bedsheets and pillow covers go in the weighed load for Wash & Fold, but are charged per piece for Wash & Iron. Sarees, lehengas, silk or embroidered wear, woollens, jackets, blankets, quilts and curtains are charged per piece. Just hand over one bag — we sort, weigh and count it for you. Want extra care for any item? Choose Premium Wash at per-piece prices: it's washed on its own, with fabric softener.
How long does it take?
Wash & Fold and Wash & Iron are back in 24 hours, ironing the same day, and dry cleaning in 48 hours. Bridal, heavy and stain-treated items can take a little longer — we'll tell you at pickup.
Do you remove stains?
Yes. Regular stains like food, sweat and collar marks are removed free with every order. Tough stains (oil, ink, turmeric, rust or old stains) need extra effort and special chemicals, so they cost from ₹29 per garment — we inspect first and confirm the price on WhatsApp before we start.
Will my clothes be mixed with others?
Never. Every order is washed in its own separate load and tagged with your order number from pickup to delivery.
How do I track my order?
We send you a “Track order” link on WhatsApp. It opens your order status instantly — no app, no password. You can also log in with your mobile number to see all your orders.
How do I pay?
Pay on delivery by UPI or cash. Your final bill is decided after our team inspects, counts and weighs your clothes, and we send you the exact total on WhatsApp before delivery.
What if something gets damaged?
We inspect every garment at pickup and handle delicate fabrics with care. In the rare case something is damaged while with us, tell us within 24 hours of delivery and we'll make it right under our damage-care promise.
Laundry day, sorted.
Send us one WhatsApp message. We'll pick up, clean and deliver — you just track it.